Warranty & Claims Policy

Nobody likes to deal with claims but it is a part of our business. We are committed to handling all claims in the most professional manner possible. We have a claim specialist who will give your claim the personal attention it deserves.

Incomplete or Inaccurate Order Claim

While it is very unlikely to receive the wrong item ordered, if for any reason this does occur, all return fees as well as additional charges for replacement order are paid by Crazy Flooring Deals. We take great care to make sure this does not happen. After being reviewed by our Claims Specialist to determine the cause of wrong item received, replacement order will also be expedited at our expense.

Freight Damage Claim

Please make the process of a freight claim easier for everyone by making sure to follow the freight claim procedures outlined here.

Shortage Claim on Roll or Pallet

If you believe your roll(s) or pallet(s) was not properly measured or counted, please contact us as soon as possible to make us aware of the problem.

Missing Item Claim

If you believe you did not receive all the material you ordered, please contact us as soon as possible to make us aware of the problem.

Concealed Damage Claim

Please follow the procedure outlined here if you encounter any concealed damage after you have accepted delivery from the freight carrier.

Product Defect or Manufacturing Claim

If you feel your product is not performing as it should be or think there is something defective about it, please contact us immediately so we can start the claim process. If installation is taking place when a product defect is found, please instruct the installer to stop installation until we are notified and we determine how to proceed. Manufacturers will decline claims on visible defects after material is installed. A professional installer is fully aware of this standard policy.


You can always call our receptionist at 1-800-941-4919 and page your salesperson. Our hours are Monday-Friday from 8:30 am to 6:00 pm and Saturday from 9:00 am to 4:00 pm, EST.

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